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- Course: Bank Mitra
- Trainer: -
Chapter 1 - Introduction to Bank Mitra
Introduction to Bank Mitra
Chapter 1A - Roles and Responsibilities of Bank Mitra
Roles and Responsibilities of Bank Mitra
Chapter 1B - Relationship with SHG Members and Women Clients
Relationship with SHG Members and Women Clients
Chapter 1C - Staff Structure in a Bank Branch and Their Roles
Staff Structure in a Bank Branch and Their Roles
Chapter 1D - Incentive Structure
Incentive Structure
Chapter 2 - Banks in Financial Inclusion and Institutional Structure
Banks in Financial Inclusion and Institutional Structure
Chapter 2A - Formal and Non-Formal Financial Institutions
Formal and Non-Formal Financial Institutions
Chapter 2B - Introduction to Banks and the Indian Banking System
Introduction to Banks and the Indian Banking System
Chapter 2C - Types of Banks, RBI, and NABARD
Types of Banks, RBI, and NABARD
Chapter 2D - Role of Banks in Financial Inclusion
Role of Banks in Financial Inclusion
Chapter 2E - Introduction to BLBC, DCC, and Small Committee
Introduction to BLBC, DCC, and Small Committee
Chapter 2F - Use of BC BE SHGs as Vehicles for Financial Inclusion and Financial Literacy
Use of BC BE SHGs as Vehicles for Financial Inclusion and Financial Literacy
Chapter 4 - Savings and Credit Linkage for SHGs
Savings and Credit Linkage for SHGs
Chapter 4A - KYC Requirements and Procedures for Account Opening individuals and SHGs
KYC Requirements and Procedures for Account Opening individuals and SHGs
Chapter 4B - Types of Customers
Types of Customers
Chapter 4C - Types of Savings Accounts
Types of Savings Accounts
Chapter 4D - Importance and Benefits of Savings Accounts
Importance and Benefits of Savings Accounts
Chapter 5 - Field Visit to Bank Branch, GPLF, and SHG
Field Visit to Bank Branch, GPLF, and SHG
Chapter 5A - SHG-Bank Linkage and Credit Eligibility
SHG-Bank Linkage and Credit Eligibility
Chapter 5B - Terms and Conditions of Loans, Term Loans, and CC Loan Features
Terms and Conditions of Loans, Term Loans, and CC Loan Features
Chapter 5C - SHG Identification for Credit Linkage - Fresh and Repeat
SHG Identification for Credit Linkage - Fresh and Repeat
Chapter 5D - Branch Annual Bank Linkage Plan
Branch Annual Bank Linkage Plan
Chapter 5E - Loan Repayment Schedule
Loan Repayment Schedule
Chapter 5F - Interaction with CRP, MBK, and Bank Mitra
Interaction with CRP, MBK, and Bank Mitra
Chapter 6 - Demonstration of SHG Grading and MIP Preparation
Demonstration of SHG Grading and MIP Preparation
Chapter 6A - Visit to Bank Branch and Interaction with Branch Manager and Bank Mitra
Visit to Bank Branch and Interaction with Branch Manager and Bank Mitra
Chapter 6B - Visit GPLF and Understand the Role of Bank Mitra and Bank Status
Visit GPLF and Understand the Role of Bank Mitra and Bank Status
Chapter 7 - Soft Skills and Personal Development
Soft Skills and Personal Development
Chapter 7A - Demonstration of SHG Grading by MBK and CRP
Demonstration of SHG Grading by MBK and CRP
Chapter 7B - Demonstration of MIP Preparation by CRP and MBK
Demonstration of MIP Preparation by CRP and MBK
Chapter 8 - Customer Service Skills for Bank Mitra's
Customer Service Skills for Bank Mitra's
Chapter 8A - Communication and Problem Solving
Communication and Problem Solving
Chapter 8B - Time Management Skills
Time Management Skills
Chapter 8C - Community Relationship Management
Community Relationship Management
Chapter 8D - Ethics and Values
Ethics and Values
Chapter 9 - Cyber Security and Data Privacy
Cyber Security and Data Privacy
Chapter 9A - Importance of Excellent Customer Service in Banking
Importance of Excellent Customer Service in Banking
Chapter 9B - Effective Communication and Interpersonal Skills
Effective Communication and Interpersonal Skills
Chapter 9C - Handling Customer Queries and Complaints Professionally
Handling Customer Queries and Complaints Professionally
Chapter 9D - Importance of Maintaining Confidentiality and Ethical Behavior
Importance of Maintaining Confidentiality and Ethical Behavior
Chapter 10 - Digital Financial Services Offered by Banks
Digital Financial Services Offered by Banks
Chapter 10A - Online Transactions
Online Transactions
Chapter 10B - Cyber Security
Cyber Security
Chapter 10C - Prevention of Common Online Threats and Scams
Prevention of Common Online Threats and Scams
Chapter 10D - Data Privacy
Data Privacy
Chapter 12 - Financial Literacy and Money Management
Financial Literacy and Money Management
Chapter 12A - Importance of Financial Literacy and Financial Transactions
Importance of Financial Literacy and Financial Transactions
Chapter 12B - Basic Concepts of Saving, Budgeting, and Debt Management
Basic Concepts of Saving, Budgeting, and Debt Management
Chapter 13 - Loan Process and Responsible Borrowing
Loan Process and Responsible Borrowing
Chapter 13A - Introduction to Different Types of Loans
Introduction to Different Types of Loans
Chapter 13B - Loan Documentation and Repayment Procedures
Loan Documentation and Repayment Procedures
Chapter 13C - Importance of Responsible Borrowing and Financial Literacy
Importance of Responsible Borrowing and Financial Literacy
Chapter 13D - Sanctioning of Loans
Sanctioning of Loans
Chapter 14 - Cash Handling, Records, and Digital Tools
Cash Handling, Records, and Digital Tools
Chapter 14A - Cash Management and Security Protocols
Cash Management and Security Protocols
Chapter 14B - Record Keeping and Maintaining Accurate Registers and Reports
Record Keeping and Maintaining Accurate Registers and Reports
Chapter 14C - Technology and Tools
Technology and Tools
Chapter 15 - Banking Laws and Regulatory Framework
Banking Laws and Regulatory Framework
Chapter 15A - Banking Regulation Act (BR Act)
Banking Regulation Act (BR Act)
Chapter 15B - Consumer Protection Act
Consumer Protection Act
Chapter 15C - Digital Personal Data Protection Act (DPDP Act)
Digital Personal Data Protection Act (DPDP Act)
Chapter 15D - International Ombudsman and RBI Ombudsman Scheme
International Ombudsman and RBI Ombudsman Scheme
Chapter 15E - Negotiable Instruments Act
Negotiable Instruments Act
Chapter 15F - Reserve Bank of India Act (RBI Act)
Reserve Bank of India Act (RBI Act)
Chapter 15G - Types of Bank Notes and Their Features
Types of Bank Notes and Their Features
Chapter 15H - Bankers' Books Evidence Act
Bankers' Books Evidence Act
