Bank Mitra
Category : general
Course Id: NAR/N3061
Trainer: -
This program aims to equip rural youth with the necessary soft skills, financial knowledge, and digital literacy to excel in the role of Bank Mitra and effectively support bank clients.
Available Languages for Introductory video:
Videos are available in these languages: Hindi
Chapter 1 - Introduction to Bank Mitra
Introduction to Bank Mitra
Chapter 1A - Roles and Responsibilities of Bank Mitra
Roles and Responsibilities of Bank Mitra
Chapter 1B - Relationship with SHG Members and Women Clients
Relationship with SHG Members and Women Clients
Chapter 1C - Staff Structure in a Bank Branch and Their Roles
Staff Structure in a Bank Branch and Their Roles
Chapter 1D - Incentive Structure
Incentive Structure
Chapter 2 - Banks in Financial Inclusion and Institutional Structure
Banks in Financial Inclusion and Institutional Structure
Chapter 2A - Formal and Non-Formal Financial Institutions
Formal and Non-Formal Financial Institutions
Chapter 2B - Introduction to Banks and the Indian Banking System
Introduction to Banks and the Indian Banking System
Chapter 2C - Types of Banks, RBI, and NABARD
Types of Banks, RBI, and NABARD
Chapter 2D - Role of Banks in Financial Inclusion
Role of Banks in Financial Inclusion
Chapter 2E - Introduction to BLBC, DCC, and Small Committee
Introduction to BLBC, DCC, and Small Committee
Chapter 2F - Use of BC BE SHGs as Vehicles for Financial Inclusion and Financial Literacy
Use of BC BE SHGs as Vehicles for Financial Inclusion and Financial Literacy
Chapter 4 - Savings and Credit Linkage for SHGs
Savings and Credit Linkage for SHGs
Chapter 4A - KYC Requirements and Procedures for Account Opening individuals and SHGs
KYC Requirements and Procedures for Account Opening individuals and SHGs
Chapter 4B - Types of Customers
Types of Customers
Chapter 4C - Types of Savings Accounts
Types of Savings Accounts
Chapter 4D - Importance and Benefits of Savings Accounts
Importance and Benefits of Savings Accounts
Chapter 5 - Field Visit to Bank Branch, GPLF, and SHG
Field Visit to Bank Branch, GPLF, and SHG
Chapter 5A - SHG-Bank Linkage and Credit Eligibility
SHG-Bank Linkage and Credit Eligibility
Chapter 5B - Terms and Conditions of Loans, Term Loans, and CC Loan Features
Terms and Conditions of Loans, Term Loans, and CC Loan Features
Chapter 5C - SHG Identification for Credit Linkage - Fresh and Repeat
SHG Identification for Credit Linkage - Fresh and Repeat
Chapter 5D - Branch Annual Bank Linkage Plan
Branch Annual Bank Linkage Plan
Chapter 5E - Loan Repayment Schedule
Loan Repayment Schedule
Chapter 5F - Interaction with CRP, MBK, and Bank Mitra
Interaction with CRP, MBK, and Bank Mitra
Chapter 6 - Demonstration of SHG Grading and MIP Preparation
Demonstration of SHG Grading and MIP Preparation
Chapter 6A - Visit to Bank Branch and Interaction with Branch Manager and Bank Mitra
Visit to Bank Branch and Interaction with Branch Manager and Bank Mitra
Chapter 6B - Visit GPLF and Understand the Role of Bank Mitra and Bank Status
Visit GPLF and Understand the Role of Bank Mitra and Bank Status
Chapter 7 - Soft Skills and Personal Development
Soft Skills and Personal Development
Chapter 7A - Demonstration of SHG Grading by MBK and CRP
Demonstration of SHG Grading by MBK and CRP
Chapter 7B - Demonstration of MIP Preparation by CRP and MBK
Demonstration of MIP Preparation by CRP and MBK
Chapter 8 - Customer Service Skills for Bank Mitra's
Customer Service Skills for Bank Mitra's
Chapter 8A - Communication and Problem Solving
Communication and Problem Solving
Chapter 8B - Time Management Skills
Time Management Skills
Chapter 8C - Community Relationship Management
Community Relationship Management
Chapter 8D - Ethics and Values
Ethics and Values
Chapter 9 - Cyber Security and Data Privacy
Cyber Security and Data Privacy
Chapter 9A - Importance of Excellent Customer Service in Banking
Importance of Excellent Customer Service in Banking
Chapter 9B - Effective Communication and Interpersonal Skills
Effective Communication and Interpersonal Skills
Chapter 9C - Handling Customer Queries and Complaints Professionally
Handling Customer Queries and Complaints Professionally
Chapter 9D - Importance of Maintaining Confidentiality and Ethical Behavior
Importance of Maintaining Confidentiality and Ethical Behavior
Chapter 10 - Digital Financial Services Offered by Banks
Digital Financial Services Offered by Banks
Chapter 10A - Online Transactions
Online Transactions
Chapter 10B - Cyber Security
Cyber Security
Chapter 10C - Prevention of Common Online Threats and Scams
Prevention of Common Online Threats and Scams
Chapter 10D - Data Privacy
Data Privacy
Chapter 12 - Financial Literacy and Money Management
Financial Literacy and Money Management
Chapter 12A - Importance of Financial Literacy and Financial Transactions
Importance of Financial Literacy and Financial Transactions
Chapter 12B - Basic Concepts of Saving, Budgeting, and Debt Management
Basic Concepts of Saving, Budgeting, and Debt Management
Chapter 13 - Loan Process and Responsible Borrowing
Loan Process and Responsible Borrowing
Chapter 13A - Introduction to Different Types of Loans
Introduction to Different Types of Loans
Chapter 13B - Loan Documentation and Repayment Procedures
Loan Documentation and Repayment Procedures
Chapter 13C - Importance of Responsible Borrowing and Financial Literacy
Importance of Responsible Borrowing and Financial Literacy
Chapter 13D - Sanctioning of Loans
Sanctioning of Loans
Chapter 14 - Cash Handling, Records, and Digital Tools
Cash Handling, Records, and Digital Tools
Chapter 14A - Cash Management and Security Protocols
Cash Management and Security Protocols
Chapter 14B - Record Keeping and Maintaining Accurate Registers and Reports
Record Keeping and Maintaining Accurate Registers and Reports
Chapter 14C - Technology and Tools
Technology and Tools
Chapter 15 - Banking Laws and Regulatory Framework
Banking Laws and Regulatory Framework
Chapter 15A - Banking Regulation Act (BR Act)
Banking Regulation Act (BR Act)
Chapter 15B - Consumer Protection Act
Consumer Protection Act
Chapter 15C - Digital Personal Data Protection Act (DPDP Act)
Digital Personal Data Protection Act (DPDP Act)
Chapter 15D - International Ombudsman and RBI Ombudsman Scheme
International Ombudsman and RBI Ombudsman Scheme
Chapter 15E - Negotiable Instruments Act
Negotiable Instruments Act
Chapter 15F - Reserve Bank of India Act (RBI Act)
Reserve Bank of India Act (RBI Act)
Chapter 15G - Types of Bank Notes and Their Features
Types of Bank Notes and Their Features
Chapter 15H - Bankers' Books Evidence Act
Bankers' Books Evidence Act
