Grocery & Kirana Shop
Category : general
Course Id: NAR/N3058
Trainer: -
This program aims to foster self-employment opportunities/entrepreneurship. By equipping rural youth with the necessary skills and knowledge, this program empowers them to become successful entrepreneurs.The course provides a strong foundation
Available Languages for Introductory video:
Videos are available in these languages: English
Chapter 1 - Communication Skills
Communication Skills
Chapter 1A - Styles of Communication, 160
Styles of Communication, 160
Chapter 1B - Non-Verbal Communication (Gestures, Body Language, Facial Expressions and Posture), 148
Non-Verbal Communication (Gestures, Body Language, Facial Expressions and Posture), 148
Chapter 1C - Communicating in a Well-Mannered Way with Others, 161
Communicating in a Well-Mannered Way with Others, 161
Chapter 1D - Elements of Effective Communication, 150
Elements of Effective Communication, 150
Chapter 1E - Barriers to Effective Communication and Ways to Overcome Them, 162
Barriers to Effective Communication and Ways to Overcome Them, 162
Chapter 1F - Importance of Communication Skills in Running an Enterprise, 151
Importance of Communication Skills in Running an Enterprise, 151
Chapter 2 - Financial & Legal Literacy
Financial & Legal Literacy
Chapter 2A - Legal Formalities in Business
Legal Formalities in Business
Chapter 2B - Selecting the Right Financial Institution, Product and Service
Selecting the Right Financial Institution, Product and Service
Chapter 2C - Conducting Offline and Online Financial Transactions Safely and Securely
Conducting Offline and Online Financial Transactions Safely and Securely
Chapter 2D - Computing Income, Expenditure, Taxes and Investments
Computing Income, Expenditure, Taxes and Investments
Chapter 2E - Legal Rights, Laws and Legal Aids, 300
Legal Rights, Laws and Legal Aids, 300
Chapter 3 - Digital Technology & E-Commerce
Digital Technology & E-Commerce
Chapter 3A - Digital Technology in Today’s Life
Digital Technology in Today’s Life
Chapter 3B - Using Digital Devices and Associated Applications Safely and Securely
Using Digital Devices and Associated Applications Safely and Securely
Chapter 3C - Online Safety and Secure Digital Behaviour (Browsing, Social Media and Email)
Chapter 3C - Online Safety and Secure Digital Behaviour (Browsing, Social Media and Email)
Chapter 3D - Evolving Role of Technology in the Retail Sector
Evolving Role of Technology in the Retail Sector
Chapter 3E - E-Commerce Platforms and Online Ordering Systems
E-Commerce Platforms and Online Ordering Systems
Chapter 4 - Customer Service Excellence
Customer Service Excellence
Chapter 4A - Importance of Customer Service , 92
Importance of Customer Service , 92
Chapter 4B - Types of Customers, 123
Types of Customers, 123
Chapter 4C - Finding Solutions to Meet Customer Expectations, 126
Finding Solutions to Meet Customer Expectations, 126
Chapter 4D - Creating a Positive Impression Through Hygiene and Proper Dressing, 127
Creating a Positive Impression Through Hygiene and Proper Dressing, 127
Chapter 4E - Building a Positive and Professional Image, 128
Building a Positive and Professional Image, 128
Chapter 4F - Interpersonal Skills for Customer Service, 129
Interpersonal Skills for Customer Service, 129
Chapter 4G - Differentiating Customers Based on Needs and Expectations, 130
Differentiating Customers Based on Needs and Expectations, 130
Chapter 4H - Effective Follow-Up for a Better Professional Presence, 131
Effective Follow-Up for a Better Professional Presence, 131
Chapter 4I - Importance of Customer Satisfaction and Customer Service, 124
Importance of Customer Satisfaction and Customer Service, 124
Chapter 4J - Negotiation Skills, 122
Negotiation Skills, 122
Chapter 5 - Supplier Management
Supplier Management
Chapter 5A - Inventory Management and Supplier Relationships in Grocery Retail
Inventory Management and Supplier Relationships in Grocery Retail
Chapter 5B - Negotiating Terms with Examples
Negotiating Terms with Examples
Chapter 6 - Inventory Management
Inventory Management
Chapter 6A - Product Assortment Planning and Shelf Arrangement for Maximum Visibility
Product Assortment Planning and Shelf Arrangement for Maximum Visibility
Chapter 6B - Inventory Management Software
Inventory Management Software
Chapter 6C - Online Ordering Platforms
Online Ordering Platforms
Chapter 6D - Stock Control Techniques and Product Offers
Stock Control Techniques and Product Offers
Chapter 6E - How to Prepare a Store Layout
How to Prepare a Store Layout
Chapter 6F - Demand Forecasting
Demand Forecasting
Chapter 6G - Ways to Reduce Wastage
Ways to Reduce Wastage
Chapter 6H - Inventory Management and Supplier Relationships in Grocery Retail
Inventory Management and Supplier Relationships in Grocery Retail
Chapter 6I - Managing Logistics
Managing Logistics
Chapter 6J - Supplier Diversity
Supplier Diversity
Chapter 8 - Marketing & Branding
Marketing & Branding
Chapter 8A - Overview of the Indian Rural Market, 100
Overview of the Indian Rural Market, 100
Chapter 8B - Understanding Consumer Behavior and Preferences, 106
Understanding Consumer Behavior and Preferences, 106
Chapter 8C - Elements of Successful Marketing - Part 1, 101
Elements of Successful Marketing - Part 1, 101
Chapter 8D - Elements of Successful Marketing - Part 2, 91
Elements of Successful Marketing - Part 2, 91
Chapter 8E - Importance of Customer Service, 124
Importance of Customer Service, 124
Chapter 8F - Importance of Packaging, Labelling and Branding, 120
Importance of Packaging, Labelling and Branding, 120
Chapter 8G - Marketing Strategies for Exploring Opportunities in Rural Markets, 107
Marketing Strategies for Exploring Opportunities in Rural Markets, 107
Chapter 8H - Interpersonal Skills for Customer Service, 129
Interpersonal Skills for Customer Service, 129
Chapter 8I - Online Marketing and Digital Marketing - Part 1, 88
Online Marketing and Digital Marketing - Part 1, 88
Chapter 8J - Online Marketing and Digital Marketing - Part 2, 86
Online Marketing and Digital Marketing - Part 2, 86
Chapter 8K - Techniques for Identifying Customer Requirements, 125
Techniques for Identifying Customer Requirements, 125
Chapter 9 - Market Survey
Market Survey
Chapter 9A - Need for Market Survey, 95
Need for Market Survey, 95
Chapter 9B - Methodology for Data Collection and Analysis and Use of the Information, 116
Methodology for Data Collection and Analysis and Use of the Information, 116
Chapter 9C - Developing an Effective Survey Plan for the Selected Activity, 96
Developing an Effective Survey Plan for the Selected Activity, 96
Chapter 9D - Dos and Don'ts for Conducting Market Surveys, 97
Dos and Don'ts for Conducting Market Surveys, 97
Chapter 9E - Questionnaire Preparation for a Market Survey, 117
Questionnaire Preparation for a Market Survey, 117
Chapter 9F - Market Survey Report Format and Preparation, 118
Market Survey Report Format and Preparation, 118
Chapter 10 - Banking & Government Schemes
Banking & Government Schemes
Chapter 10A - Various Deposit Schemes and Other Bank Services, 196
Various Deposit Schemes and Other Bank Services, 196
Chapter 10B - General Advances (Security Norms and Margin Requirements), 197
General Advances (Security Norms and Margin Requirements), 197
Chapter 10C - Term Loans and Working Capital Finance, 198
Term Loans and Working Capital Finance, 198
Chapter 10D - MSME Credit, 199
MSME Credit, 199
Chapter 10E - MUDRA Loan, 200
MUDRA Loan, 200
Chapter 10F - PMEGP Scheme, 201
PMEGP Scheme, 201
Chapter 10G - CGTMSE Scheme, 202
CGTMSE Scheme, 202
Chapter 12 - Business Plan Preparation
Business Plan Preparation
Chapter 12A - Step by Step Process of Business Plan Formation
Step by Step Process of Business Plan Formation
Chapter 12B - Business Profitability and Calculation of Margins
Business Profitability and Calculation of Margins
Chapter 12C - Strategies for Improving Profitability
Strategies for Improving Profitability
Chapter 12D - Adjusting Business Plans for Enhanced Profitability
Adjusting Business Plans for Enhanced Profitability
Chapter 13 - Resource Mobilization, Supporting Organizations and Launching Formalities
Resource Mobilization, Supporting Organizations and Launching Formalities
Chapter 13A - Government Social Security Schemes (PMJDY, APY, PMJJY, PMSBY, PMFBY and PMVVY), 284
Government Social Security Schemes (PMJDY, APY, PMJJY, PMSBY, PMFBY and PMVVY), 284
Chapter 13B - State and Central Government Schemes for Entrepreneurship Development
State and Central Government Schemes for Entrepreneurship Development
Chapter 13C - Steps in Launching an Enterprise
Steps in Launching an Enterprise
Chapter 13D - Licensing and Registration for Trade License from Panchayat and Municipal Agencies
Licensing and Registration for Trade License from Panchayat and Municipal Agencies
Chapter 13E - Formalities for Obtaining PAN Card, TAN, Service Tax and VAT Registration
Formalities for Obtaining PAN Card, TAN, Service Tax and VAT Registration
Chapter 14 - Additional Aspects of Running a Grocery and Kirana Store
Additional Aspects of Running a Grocery and Kirana Store
Chapter 14A - Marketing Strategies for Grocery Stores and Supermarkets
Marketing Strategies for Grocery Stores and Supermarkets
Chapter 14B - Guide to Opening a New Grocery Store Business
Guide to Opening a New Grocery Store Business
Chapter 14C - Guide to Starting Grocery Home Delivery
Guide to Starting Grocery Home Delivery
Chapter 14D - Grocery Store Profit Strategies
Grocery Store Profit Strategies
Chapter 14E - Grocery Store Profit Margins
Grocery Store Profit Margins
Chapter 14F - Grocery Shop Walkthrough
Grocery Shop Walkthrough
Chapter 15 - Supplementary - Customer Management in Grocery Store
Supplementary - Customer Management in Grocery Store
Chapter 15A - Types of Customers in Grocery Stores
Types of Customers in Grocery Stores
Chapter 15B - Finding Solutions to Meet Customer Expectations in Grocery Stores
Finding Solutions to Meet Customer Expectations in Grocery Stores
Chapter 15C - Professional Dress Code, Personal Hygiene and Positive First Impressions
Professional Dress Code, Personal Hygiene and Positive First Impressions
Chapter 15D - Negotiation Skills in Grocery Stores
Negotiation Skills in Grocery Stores
